Toddler Tower: Step stool for Kids - Graphite

At Toronto Toys, we prioritize quality, reliability, and customer satisfaction. We want your little ones to enjoy their ride-on cars without any worries! That’s why we offer a 6-month warranty on all our ride-on vehicles, ensuring that your purchase is protected against any manufacturing defects.

What’s Covered?

Our 6-month warranty covers:
Manufacturing Defects – Any issues with materials or craftsmanship that affect the product’s performance.
Electrical Components – Battery, motor, wiring, and charging system malfunctions.
Structural Issues – Any faults in the frame or body that compromise safety or usability.

What’s Not Covered?

While we strive to provide the best quality products, our warranty does not cover:
❌ Normal wear and tear from regular use.
❌ Damage due to misuse, accidents, or unauthorized modifications.
❌ Water damage or exposure to extreme conditions.
❌ Battery deterioration from improper charging habits.

Optional Extended Warranty

For customers who want extra peace of mind, Toronto Toys offers an Extended Warranty Upgrade.

Extended Warranty Includes:

• The same coverage as the standard 6-month warranty
• Up to 1 battery replacement during the extended warranty period

This provides additional protection and ensures your ride-on car continues running strong.

You can customize duration, +6 months, +12 months.

How to Claim Your Warranty?

If you encounter an issue within the 6-month warranty period, follow these simple steps:
1. Contact Us – Reach out to our support team at Toronto Toys Contact Page with your order details and a description of the issue.
2. Provide Proof – Attach photos or videos showcasing the problem for a faster resolution.

3. Resolution Options – Depending on the issue, we will provide a repair, replacement part, or a full unit replacement if necessary.

Your Satisfaction Matters!

At Toronto Toys, we stand by the quality of our products and are committed to ensuring your child enjoys a fun and safe ride. If you have any questions about our warranty, feel free to contact us we’re happy to help!

Toronto Toys – Where Fun Meets Reliability!

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.

Certain types of goods are non-returnable, including perishable items (such as food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

Additional non-returnable items:

Gift cards

To complete your return, a receipt or proof of purchase is required.
Do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email that we have received your item and inform you whether your refund has been approved or denied.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a set number of business days.

Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again.
2. Contact your credit card company, as it may take time before your refund is officially posted.
3. Contact your bank, since there is often additional processing time before a refund appears.

If you have done all of this and still have not received your refund, please contact us at 1-888-202-0277.

Shipping

Please contact us before sending any return to confirm the correct return address.

The buyer is responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Shipping fees are non-refundable once your order has shipped.

Cancelled orders and refunds may be subject to a restocking fee of up to 20%.

Refund processing time: 14 days.